FAQ
Q: Are your company a trading one or a factory ?
A: Factory + trade (integration),30 years focusing on test instruments field,10 years exporting experience.

Q: How to choose the most suitable products?
A: Our professional team will give you the best suggestion as long as you tell us what kind of test you
need to do and the required specification.

Q: What's the delivery term?
A: At most of time, we have stock in the factory. If there is no stock, normally, the delivery time is 15-20
working days after deposit receipt. If you are in urgent need, we can consider making special arrangement for you.

Q: Do you accept customization service?
A: Yes, of course, we can not only offer standard machines, but also customized machines according to
your request. Don't hesitate to tell us your requirement, we will try our best to meet your needs.

Q: Can we visit your factory before order?
A: Yes, we warmly welcome and sincerely invite you or your team to visit our factory, we will help to
arrange hotel and pick up you from airport.

Q: How about your warranty?
A: Generally, our warranty is one year. Within the warranty period, we can offer technique support and
part parts change, necessarily, our engineers may go to your place for better service.

Q: What is the order process?
A: Inquiry - quotation - communication - order confirming - deposit payment - production - testing and
debugging - balance payment - packing - delivery - customer receiving - after service.

Q: How to install and use the product?
A: The product is shipped with an operation. (English version)